Tenant requests understood, routed and followed through — across the tools you already use.
Syna builds custom AI operations systems that identify tenants, prevent duplicate maintenance tickets, escalate emergencies, draft responses and keep a complete operational record.
Run Hermes
Choose a tenant scenario and run it. The message is sent to the live Hermes workflow, and the real outcome it returns is shown below.
Requests do not arrive in one neat system.
Maintenance issues, complaints and questions arrive through email, forms, calls and messaging.
Repeated messages create duplicate tickets and unclear ownership.
Emergencies need different handling from routine repairs.
Responses, tasks and operational decisions are scattered across tools.
What Hermes changes
- ✕Manually reading every message
- ✕Searching for the tenant and unit
- ✕Creating duplicate requests
- ✕Copying information between tools
- ✕Inconsistent responses
- ✕Silent workflow failures
- ✓Message automatically understood
- ✓Tenant and unit matched
- ✓Duplicate request prevented
- ✓Emergency or human review triggered
- ✓Response drafted consistently
- ✓Complete communication trail, errors logged and surfaced
Keep the systems your team already uses.
Hermes is a configurable operations layer. It can sit alongside your property-management platform, inbox, forms, Airtable, spreadsheets or messaging tools rather than forcing a full platform migration.
Automation that knows when to stop.
Routine work can move quickly. Sensitive or uncertain work stays visible to a person.
Below the threshold, Hermes stops and routes to a person instead of guessing.
If the AI returns something malformed, the request is held — never half-processed.
Emergencies skip the queue and immediately create an urgent operations task flagged for staff review.
Complaints and unknown senders always land with a person, full context attached.
Every workflow failure is logged and surfaced. Nothing fails silently.
The public demo endpoint is rate-limited; fictional demo data is removed within 24 hours.
Start with one contained workflow.
Map where requests enter, where context is lost and what systems are already in use.
Hermes classifies and drafts actions without sending anything externally.
Staff approve or edit proposed actions and responses.
Only agreed, high-confidence routine work becomes automatic.
Syna monitors failures, updates rules and documents the system.
The system behind the demo.
Every communication, task and maintenance action can be traced to the same execution. These are captures of the real workflow — not mock-ups.
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Other automation builds
VIEW ALL AS LIVING DIAGRAMS →Inbound customer messages classified, answered or booked — with human handoff and full context when the AI isn't sure.
Leads from forms and ads deduplicated, enriched and qualified, then pushed to the CRM with a sales alert.
Scheduled data pulls turned into a written operational summary, delivered by email and Slack.
Built by an operator, not sold from a template.
Syna is a small UK consultancy that designs, installs and supports practical AI operations systems around real workflows — starting with independent residential property-management and letting agencies. You deal directly with the person who builds, documents and monitors your system.
Show me where the work gets stuck.
Send a short description of the workflow, the tools involved and where your team currently loses time or context.
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